KPI 2007 – BVHE
KPI No KPI Description of KPI s as per
contract
TARGET
0 INBOUND
Inbound performance 97%
RETURNS 1
Returns – on time
Processed on time (within the window – 3 days ) (5 days for big quantities +20000 pièces)
97%
2
Returns – reworking Reworks ( 10 working days ) 97%
OUTBOUND 3,1
On time accuracy -new release Shipped on time NR 97%
3,2
On time accuracy – back catalogue Shipped on time BC 97%
3,3
In full accuracy Packed/shipped in full